Return Policy
Handling Times
Return/Refund Policy
We offer a 30 day refund policy. For orders placed after November 1st, we have an extended return policy though January 15th.
Once your order ships, shipping costs are non-refundable. To return an item for any reason, please open a return though your Takeoff Models account. If accepted, please send your item back. Once we receive the item, we will inspect it to make sure it is in the same condition as we sent it, and then process the return. We may charge a 15% restocking fee to cover the cost of handling the return.
Please not that we do not accept international returns for logistical reasons.
Exchanges
If you would like to exchange an item, please return it, and ask for the refund as store credit, and then you will be able to use that credit towards the purchase of a new item.
Our Mistake
If we accidentally ship a wrong item on accident, or make any other error on our part, we will pay all costs associated with shipping, in addition to offering a refund option, in which 100% of the cost of the model is refundable including shipping charges, and return shipping is on us. We are here to make it right!